Hello Hope you are doing well! We have an opportunity for Critical Incident Manager with one of our clients in San Diego CA
Please see the job details below and let me know if you would be interested in this role. If interested, please send me a copy of your resume, your contact details, your availability and a good time to connect with you. Title : Critical Incident Manager Location: San Diego CA Terms: Contract Job Details:
* This position, “Critical Incident Manager” chips in and grants a superb career opportunity by owning and driving the activities related to the Major Incident Management (IcM) process for client’s critical Infrastructure, Applications and services. * You collaborate directly by leading, commanding, and controlling major incidents where financial, reputation, and/or legal/regulatory impact to organization is at risk.
Roles and Responsibilities: * Triage all the appropriate support teams for expedite troubleshooting within a technical bridge and business bridges * Ensuring that the right incident roles are being covered. * Executive summaries for Director/VP levels to Summarize on Critical and High Priority Major Incidents * Master priority determination based on extracted information and impacts * Sensitive to future impact and risk to customers/stakeholders to triage and settle severity * Act as leader to have general oversight on regional Major Incident events * Lead L1 and L2 activities and master each of its tasks. * Leading and Conduct Major Incidents with High Priority * Providing status of the situation anytime a senior request arise and explain at technical and business level. * Provide and document input for Root Cause Analysis * Handle and deal with Executive calls * Having executive representation whenever needed on Huddles and Staff sessions * Running Senior interaction at any level and challenge handling
Abilities: * Critical Thinking * Deductive Reasoning * Problem Solving * Leadership – Capacity, Capability, and Competency (“Leaders inspire other to take action”) * Commanding presence * Active and Agile Listening * Maintaining a professional demeanor and attitude while being aggressive * Ability and confidence to act with decisiveness on critical decisions * Exercise influence over a wide variety of individuals at all levels of technical & business leadership * Ability to multi-task and make good judgments in a dynamic, high stress environment. * Ability to challenge information if the response does not fit the situation * Excellent telephone, oral communication skills, strong verbal and written English * Good interpersonal & relationship building * Ability to learn and develop quickly.
Experience: * Strong formation in running incidents / situations / crisis events in a large, complex enterprise environment * Wide technical experience – preferably in leadership or a domain expert contributor role in an application support or infrastructure organization * Well-trained specialist working in a proficient environment * Experienced on interacting with a demanding customer focused service delivery organization * Demonstrable understanding of ITIL methodology and demonstrated proficient in the ITIL v3 framework * Industry recognized trouble shooting methodology to be able to ask the right questions * Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises
Qualifications: * University undergraduate BS/BA degree preferred * ITIL v3 Certification(s) * Good Verbal and written communication skills.
RIFA CYNET SYSTEMS Inc RIFA.U@CYNETSYSTEMS.COM (mailto:RIFA.U@CYNETSYSTEMS.COM) Ph:571.418.4380 | Fx:866.838.0907 | WWW.CYNETSYSTEMS.COM (www.cynetsystems.com/)
IT & ENGINEERING CONSULTING
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