Desktop/Helpdesk Support

  • Anywhere
  • Posted 8 months ago

Hi Joe,


Please share your updated resume, if you are available for the below position.


Role: Desktop/Helpdesk Support

Location: Cary NC 27518

Mode of Hire: Contract


Job Description:

·         Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

·         Route problems to internal I.M. support staff.

·         Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.

·         Administer and provide User Access and Exit controls.

·         Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s.

·         Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

·         Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.

·         Training: Be willing to participate in on the job training designed to enhance skills and support capabilities.


Eligibility, Knowledge, Skills & Experience

·         1 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

·         Service desk support experience is mandatory

·         Technical helpdesk or technical call center experience

·         Disciplined, systematic problem-solving skills required.

·         Hands-on work experience with the following:

o    Windows Operating systems – Windows XP/ 7 /10

·         Remote desktop connectivity applications

·         MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange

·         MS Outlook:

o    Configuring the MS Outlook – via Exchange or POP

o    Making Calendar entries – setting up meetings

o    Sharing of calendar address book and contacts.

o    Making pst files, signatures, enabling – spell check options, read receipt, recall a sent email.

o    Setting up Rules in MS outlook

o    Internet Troubleshooting:

o    Knowledge of the working principles of DHCP and DNS.

o    Setting up/troubleshooting wired and wireless connections.

o    Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.

o    Troubleshooting internet explorer issues – like secured sites not opening

·         Knowledge of troubleshooting no network connectivity issues – like limited or no connectivity issues, page cannot be displayed



Thanks & Regards,

Barakathulla S
Sr. Technical Recruiter

IDC Technologies Inc.

Direct No: 408-637-5926