Hello,

 

We have the following position for one of our customers. Kindly let me know whether you would be interested.Let me know your expected hourly rate on a W2 contract.

 

Role – Service Desk Analyst

Location- Sharonville OH 45241

Duration – Long Term Contract on a W2  to Full Time Opppurtunity

 

Required Skills:

1.Prior experience in Deskside Support or Service Desk

2.Good knowledge on Operating systems Windows 7 and 8.

3.Sound knowledge of OS deployment using MDT, SCCM or any other tools

4.Basic knowledge of networking and servers.

5.Basic Knowledge of Active Directory.

6.Experience in Blackberry -Added Advantage

7.Good communication & interpersonal skills

 

Day to day activity:

• Phone + Chat Support

• Log and troubleshoot issues

• Escalate as defined in the Standard Operating Procedure (SOP) document

• Refer Knowledge Base and promote the use of Self Help,

• Encourage feedback for services rendered.

• Receive Feedback from quality and adhere to the shift and break schedules.

• Available for 24X 7 Shifts and Weekend coverage

 

  • Sharonville
  • OHIO
  • 45241
  • : w2
  • : Senthil Babu R S
  • : Purple Drive Technologies
  • : senthil@purpledrive.com
  • : senthil@purpledrive.com
  • : 9492167782
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