We have the following position for one of our customers. Kindly let me know whether you would be interested.Let me know your expected hourly rate on a W2 contract.
Role – Service Desk Analyst
Location- Sharonville OH 45241
Duration – Long Term Contract on a W2 to Full Time Opppurtunity
1.Prior experience in Deskside Support or Service
2.Good knowledge on Operating systems Windows 7 and 8.
3.Sound knowledge of OS deployment using MDT, SCCM or any other tools
4.Basic knowledge of networking and servers.
5.Basic Knowledge of Active Directory.
6.Experience in Blackberry -Added Advantage
7.Good communication & interpersonal skills
Day to day activity:
• Phone + Chat Support
• Log and troubleshoot issues
• Escalate as defined in the Standard Operating Procedure (SOP) document
• Refer Knowledge Base and promote the use of Self Help,
• Encourage feedback for services rendered.
• Receive Feedback from quality and adhere to the shift and break schedules.
• Available for 24X 7 Shifts and Weekend coverage